Terms and Conditions

All purchases made through Romabout website are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be confirmed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be in effect unless made in writing by and with the authority of the company.

Payments

RomAbout is able to accept the following payment methods:

The company requires full payment in advance of tour/service in order to secure your reservation. Your payment will be processed by Momentu SRLS, the bookings and payment processor for RomAbout.com. Your payment will be noted on your card as: RomAbout Services.

All tours are fulfilled and provided by Momentum SRLS. Elements of your guided walk/tour may be provided by third parties under contract with Momentum SRLS.

Upon release of payment and guarantee of booking, all guests will be in complete compliance with the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming the booking.

Full Upfront Payment of Services

Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.

Currency

Tours listed on this site are displayed and priced in local currency (euro). Guests accept any and all fees associated with booking tours using a credit card. Licensed booking software sets all exchange rates internally, customer service agents have no control over any rates displayed on the page. Guests should be advised that any rates listed on 3rd party sites, such as those set by xe.com or fxstreet.com, are meant only as Interbank rates for transactions over $1M, and are not to be understood as a general consumer rate. If you are interested in learning more about exchanges, currencies, or payment options, please contact the company in advance of booking.

Delays on Group Tours/ Private Tours/ Private Transfer Services

Upon booking a service, you will receive a confirmation e-mail that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself sufficient time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you. However, it is your responsibility to reach the meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause in the cancellation policy.

Cancellations

Cancelling or amending a booking with RomAbout.com can result in cancellation/amendment fees being applied by RomAbout.com, as outlined in our cancellation policy.

Any cancellation/amendment must be conveyed via e-mail to: info@romabout.com or via telephone: (+39) 379 104 9017. A booking is considered successfully cancelled or amended only after RomAbout sends a successful notification via email and cancellation/amendment fees are processed.

Promotional Codes

If you have a coupon code or qualify for a discount, it must be applied BEFORE the purchase. Contact us for more information. RomAbout.com cannot apply any retroactive discounts. Promotional codes cannot be stacked, consolidated, transferred, or re-used, unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Expiration dates are set at 1 year from issuance when no date is explicitly indicated.

Valid Identification

Please make sure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.

Refunds on Unused Services

All RomAbout.com tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited, tours, or visits similar to the tour booked from an outside vendor, the company is not responsible/liable for the reimbursement of any such fees.

Travel Insurance

The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended that guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel accidents. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties unaccountable. All claims to reimbursements for insurance must go directly through the insurance provider and not through Momentum SRLS or its affiliates.

Liability

Momentum SRLS and its websites, brands, subsidiaries, affiliated entities, employees and agents act only as agent for the various suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours. Such services are subject to the terms and conditions of those suppliers. Momentum SRLS and its respective employees neither own nor operate any person or entity which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of RomAbout.com. All services and accommodations are subject to the laws and regulations of the country in which they are provided. RomAbout.com is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by RomAbout.com. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

Force Majeure

If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majeure, including strikes or other unforeseen closures, RomAbout.com will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.

Disputes

The terms & conditions is agreement is governed by Italian law and, in case of a dispute that cannot be settled affably, exclusive jurisdiction is conferred in the Italian court. Guests agree that any controversy between the parties to this agreement involving the construction or application of any of the terms, provisions, or conditions of this agreement, shall on written request of either party served on the other, be submitted first to mediation and then if still unresolved to binding arbitration. Guests agree the company will set venue and jurisdiction of any suit arising from a dispute.

Partial Invalidity

If any provision of this policy is held by a Court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.

Containment of Entire Policy

The terms and conditions policy is an independent document and supersedes any and all other agreements, either oral or in writing, between the parties hereto. Please see the supplement documentation regarding cancellation and amendment policies.

If we have not answered your questions on the FAQ page, the best way to reach us for non-urgent matters is by email at info@romabout.com. Our team will try to get back to you within 24 hours with a full response.