Frequently Asked Questions

What is your cancellation policy?

You can view a complete summary of our policy here. Cancellations must be made by email to info@romabout.com or via telephone: +39 379 104 9017.

Do I need to print my confirmation letter?

We strongly encourage you to print your confirmation letter. It contains meeting point directions, including photos and maps for additional help arriving there. It also contains our emergency contact number, +39 379 104 9017, should you need it. However, having your confirmation letter isn’t required to join the group, our guide will have your name on the list.

How far in advance should I book my tour?

We would recommend booking as soon as possible, as many services often sell out months in advance. Walking tours (without entrance to any museum or archeological site) can usually be reserved one – two weeks in advance; but there is a chance that we may have space on a standard Vatican or Colosseum tour a few days in advance! If you know what tour you want to book though, we would always recommend that you book as soon as you can.

Should I tip my guide?

It’s really up to you. If you enjoyed your tour and feel like you received an excellent service from your guide, it is customary to leave a tip at the end of the tour. It’s not compulsory though and we won’t hold it against you if you don’t – nor will your guide.

Do you accept the RomaPass?

No, unfortunately all of our tickets and reservation fees are paid in advance of the tour.

What payment methods do you accept?

All payment must be made by credit card, either over the phone with our Customer Service agents or directly through our website’s booking engine, which securely transmits your credit card data and guarantees the highest level of protection and safety. Tour guides cannot accept cash as payment for your tour.

Can I take your tours if I have difficulties walking or require a wheelchair?

Unfortunately we are unable to accommodate wheelchairs on most of our group tours for various reasons. For example, at the Vatican Museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. At the Colosseum, lifts are often out of order, requiring more complicated solutions. In most cases we can serve wheelchair users on our private tours, to allow the guide to adjust the tour route to any specific requirements. Please do get in touch with us before you book and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

I am traveling with a small child – can I bring a stroller with me?

Not on all tours. Please get in touch with our team before bringing a stroller on your tour. Some sites will not allow you to bring a stroller inside. While on our driving tours and day trips there’s a chance we may not have storage space available within the vehicle. If you let us know in advance we can help you to arrange a viable alternative.

What should I bring on my tour?

We ask that all customers bring photo ID with their date of birth listed and your confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting in warm weather (May – Sep) we recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours), and a hat. This applies particularly if you are touring the Colosseum where there is very little shade. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and/or umbrella.

My tour includes a church visit, what should I wear?

Dress code at Catholic churches and religious sites (such as the catacombs) requires that both women and men cover their shoulders and knees. In summer we recommend that men wear t-shirts and long shorts that cover their knees. For women, if you are wearing a strapless top or dress, bring a cardigan. If you are wearing shorts, we suggest bringing a sarong to wrap around you inside.

Can I bring my bag inside the Colosseum?

Due to new rules, you may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on the tour may be unable to join the group. All visitors are requried to pass through a thorough security check at the Colosseum, which can cause delays.

Is there much walking on your Colosseum tours?

YES! Any tour that covers the Colosseum, Roman Forum and Palatine Hill includes a lot of walking (that applies particularly to our Best of Rome tour). While there is a substantial amount of walking involved, it shouldn’t present too much of a challenge to anyone with a basic fitness level in good health. If you want to visit the Colosseum but are concerned about the activity levels, consider our Colosseum by Night tour or a private tour.

I am claustrophobic, should I take your Crypts, Bones & Catacombs Tour?

Probably not. Our Crypts, Bones & Catacombs Tour includes a visit to the Rome Catacombs, which are a series of long underground passages. While they are rather open and reasonably well lit (and completely safe), they may not be suitable for anyone with bad claustrophobia. If you think are likely to experience panic in these situations we would recommend that you do not participate in this tour.

What should I wear to the Vatican Museums?

The Vatican Museums has a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress could be turned away.

Can I bring a bag with me to the Vatican Museums?

According to Vatican Museum rules, only small bags can be brought inside the Museums. Handbags and small backpacks (no larger than 40cm x 35cm x 25cm) may be carried inside but anything larger than that, plus large umbrellas, must be checked at the cloakroom. Items may be left at the cloakroom without charge but please note that you must return to this spot to collect your belongings before 5pm or return the following day. As our tours mostly end at St. Peter’s Basilica this is somewhat inconvenient, as you will be required to walk about 20 minutes from there back to the entrance of the Museums.

Where does my Vatican tour start and end?

All of our Vatican tours start at an easy-to-find location near the entrance to the Museums. Specifically for our Pristine Sistine, Complete Vatican, and Vatican In A Day tours you will end at St. Peter’s Basilica, which is a 20-minute walk from the entrance to the Museums. For our Vatican Highlights Tour you have a choice; your tour will conclude inside the Sistine Chapel where you are invited to stay or continue exploring the Museums. Alternatively, follow your guide for special skip the line access to St. Peter’s Basilica.

Do your Vatican tours include Skip the Line Access?

Yes. All of our Vatican tours include skip the line access. This means that we use the special group entrance with pre-booked and timed-entry tickets. What does this mean? You’ll never have to wait in long general access lines. Any of our group tours that visit St. Peter’s Basilica also include skip the line access there.

Do your Vatican tours include St. Peter’s Basilica?

Most tours will include St. Peter’s Basilica. However, be advised, St. Peter’s Basilica is a functioning church and is often used for religious ceremonies. The basilica is therefore closed on occasion without prior warning. In these cases, we will do our best to warn you in advance. In addition, your guide will provide you with a longer tour inside the Vatican Museums for these occasions.

Please note that St. Peter’s Basilica is closed most Wednesdays, when the Papal Audience takes place in St. Peter’s Square.

Can I take photos inside the Sistine Chapel?

No, it is forbidden to take photos inside the Chapel. Furthermore, the Sistine Chapel is guarded and monitored.

What if I need to reschedule a booking less than 24 hours before the tour?

If you need to amend a booking with less than 24 hours notice, a re-booking fee will be charrged. Please contact our Customer Care Team by phone +39 379 104 9017 to arrange the booking amendment and payment of this fee.

What if I am unable to book online as there is no longer availability?

Check availability online by selecting Book a Tour with date and time. The website provides up to date data. If there is no availability for the particular tour you are interested in, please check back later online or plan for a different tour.

What currencies do you accept?

We currently only accept Euro.

Do you offer reduced rates for children?

We do offer reduced rates for children on most of our tours, although the amount varies from tour to tour. When you are making a booking please note that the rate per child is shown under the adult rate.

Do you offer discounts to travel agencies?

Please contact our Customer Care team for these bookings.

Do you offer discounts to students, seniors, or AAA?

We do not currently have senior, student, or AAA discounts in place for our tours.

Benefits to booking a private tour?

Your own personal guide, and an itinerary tailored to your interest. Also, you will be able to take a tour that does not normally run during the requested time.

What is the difference between a private and group tour?

With a private tour you have a private tour guide just for your group, who can cater more personally and promptly to the interests of your party. You are free to move at your own pace and there is much more flexibility with the schedule and timing of a private tour. Group tours include no more than 20 people per guide.

Will the guide pick us up at our Hotel?

This is not included in the price of our tours. It is available for an additional cost, either as an add-on for your tour before checkout or by contacting our Customer Service Experts. If you choose not to select this additional service, you are required to organize your own transport from your hotel to your tour meeting point.

Will we do a lot of walking?

Most tours are 90% on foot.

Problem booking a tour – blank page or errors

If you encounter an issue while booking a tour, you should contact our Customer Care Team by phone so that we can help you to complete your reservation.

How will I recognize the guide?

Our RomAbout coordinators will be wearing yellow polo shirts or jackets at the meeting point for easy recognition and holding a sign with the tour name.

What time should I arrive at the meeting point?

Please arrive 15 minutes before the start time of the tour.

Where do I meet with my tour and guide?

The meeting point differs from tour to tour. Upon booking you will receive a confirmation voucher containing your tour details and some important information. There, you will find the meeting point details along with some images, tips, and links to Google Maps.

All our meeting points are located close to metro stations and are easy to access. Our Customer Care Team is also happy to provide guidance and help with locating your tour meeting point.

What happens if I am late for my tour?

It is the responsibility of all customers to be at the meeting point 15 minutes before departure. Customers arriving after departure cannot be accommodated & missed tours or tickets will not be refunded.

Can I leave a review after my tour?

Customer feedback is vital for RomAbout as it allows us to improve our tours and make sure that each of our guests has a superb experience. We welcome all sorts of feedback, so please make sure you get in touch!

I would like to add another person to my booking

We are happy to assist with this request – availability permitting. Please contact our Customer Care Team who can check availability on the tour and take payment for the additional booking, as payment details are not saved in our system for security reasons.